Terms of Service

Tutti Studio is a New Zealand owned company operating in Auckland, New Zealand.

Third Party Responsibility

When sending directly to a Third Party for production we remind them on the package to inspect the fabric to ensure it is correct, free from flaws and suitable for the job before they cut into it. Failing to do so means Tutti Studio will not take any further responsibility.

If the fabric is collected or sent directly to the customer, then this becomes the disclaimer of order accuracy. If a third party is engaged beyond this interaction and the fabric is cut then Tutti takes no liabilities for inaccuracies of purchase.

Pricing

By default our prices are displayed in New Zealand Dollars (NZ$) and include GST (15% sales tax). They are correct at the time of publication, however, we reserve the right to alter prices for any reason

Colours

Every effort has been made to portray the colours of our products that appear on this website as accurately as possible. However, colours can vary between devices and monitors, so Tutti Studio can not guarantee the colours displayed on your device will be completely accurate. We always recommend ordering samples of our fabrics before purchasing.

Sample Service

Samples of our entire range are available to purchase. As we cannot guarantee 100% colour accuracy online, we highly recommend purchasing samples so that you can ensure that you are satisfied with your choice before committing to an order. All sample orders will be shipped promptly via courier.

Delivery Times:

All of our New Zealand orders are couriered, they are tracked and require a signature. We will process and dispatch your order as promptly as possible within standard business hours. Please note once we have couriered your parcel with 'Signature Required' the courier driver will not have Authority to Leave - if you do not want this service please request the Non Signature service when placing your order.

Once a parcel has been picked up by the Courier, Tutti Studio does not take responsibility for any delayed processing on their part.

Please allow the following times for delivery:
North Island – 1-2 working days delivery
South Island – 3 working days
Rural – allow an extra day

Please note that courier delivery times are estimated and do not include processing and dispatch. When supplying a delivery address where possible use a physical address where there will be someone present to receive your delivery between 9am – 5pm weekdays.

Australia - 3 - 10 working days, please select your service accordingly

ePost - ePost is a tracked postal service. Please do not select ePost if you wish to have your fabric sent to you on a roll. Only folded fabrics qualify for this service. If you are purchasing Velvet please be aware ePost will not be an option as we do not recommend our Velvets to be folded. 
Delivery times for ePost are 5-10 working days.
Economy Courier - 5 -7 working days
Express Courier - 2 -3 Working days. 

International Purchases:

We do accept international purchases.
All international purchases are processed in New Zealand Dollars (NZ$) and are delivered with New Zealand Post. Please contact us for more information about international purchases, pricing and delivery times.

Receiving Your Order:

When you receive your order you will be asked to ensure that the correct product has been supplied as per your order, and that it is free of flaws before it has been cut into and used for its intended purposes.

If the goods are not supplied as ordered we will be able to remedy this before the fabric has been cut. Tutti takes no responsibility once the fabric has been cut and / or made into its final use.

Refund Policy:

We do not have to provide a full refund if you have changed your mind about a particular purchase, so please choose carefully.
If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

Exchange Policy:

We do not have to provide an exchange on non faulty products, however an exchange can be provided at the discretion of the sales staff, on cut fabrics this exchange would incur a 20% cutting fee.

We do not provide refunds or exchanges on any items purchased at a sale price, so please choose carefully. If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

Cancelling Order:

Orders cannot be cancelled after payment has been made. If you process an order in error please contact us at hello@tutti.co.nz